Privacy Policy

Last updated: May 2, 2026

This Privacy Policy explains how ThinkLocal Setup ("we", "us", "our") collects, uses, stores, and shares the personal information of visitors and clients ("you", "your") in connection with our website https://thinklocalsetup.com and related services.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use our website.

1. Information We Collect

We collect only the minimum information needed to serve you:

Information you give us: name, business name, mobile number, email, business category, service required, budget range, and any message you send us via the audit form, chatbot, or WhatsApp.
Information collected automatically: IP address, browser type, pages visited, and approximate location, through cookies and analytics tools (e.g., Google Analytics).
Chatbot conversations: we log questions asked to our AI assistant to improve responses. We do not log your personal contact info unless you provide it during the chat.

2. How We Use Your Information

To respond to your inquiries on WhatsApp, email, or phone.
To deliver the services you've ordered.
To send service updates, invoices, and follow-up communication.
To improve our website, services, and AI chatbot accuracy.
To comply with applicable law.

3. Sharing of Information

We do not sell your data. We share your information only in these limited cases:

Service providers we use to run our business — for example, our hosting provider, email service (e.g., Google Workspace, Brevo), payment processor (e.g., Razorpay), and AI provider (OpenAI, only when our chatbot uses an API). These providers are contractually bound to protect your data.
Legal compliance — if required by law, court order, or government request.

4. Data Storage & Security

Lead data is stored on our hosting server in a protected directory not accessible to the public. We use HTTPS encryption, server-side input sanitization, password-hashed admin access, and rate-limiting to protect against misuse. While we take reasonable steps, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Request a copy of the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (we will comply unless we have a legal reason to retain it).
Opt out of marketing communication at any time.

To exercise any of these rights, email us at hello@thinklocalsetup.com.

6. Cookies & Analytics

We use a small number of cookies for site functionality and analytics. You can disable cookies in your browser, but some features (like the chatbot or form CSRF protection) may not work correctly without them.

7. Children's Privacy

Our services are intended for adults running businesses. We do not knowingly collect data from anyone under 18.

8. Third-Party Links

Our website may link to third-party websites (e.g., WhatsApp, Razorpay, Google). Their privacy practices are governed by their own policies, not ours.

9. Changes to This Policy

We may update this Policy from time to time. The latest version will always be posted on this page with an updated date.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:

Name: Santosh Kumar
Email: hello@thinklocalsetup.com
Address: Jamshedpur, Bihar, India

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.

Contact Us

Questions about this policy? Reach out at hello@thinklocalsetup.com or +91 9507171486.